Refund policy
Return window
You have 14 days from the day you receive your item to request a return.
Eligibility
Items must be in the same condition you received them. Unworn or unused, with tags, in original packaging. Please keep your receipt or proof of purchase.
How to start a return
Email howdy@weirdplace.net with your order number, the item, and the reason. We will share the full instructions once your request is approved.
Labels and shipping costs
If the return is due to our error or a damaged item, we provide a prepaid label. For all other returns, return shipping is your responsibility. Items sent back without first contacting us will not be accepted.
Labels and shipping costs
If the return is due to our error or a damaged item, we provide a prepaid label. For all other returns, return shipping is your responsibility. Items sent back without first contacting us will not be accepted.
Damages and issues
Check your order when it arrives. If it is defective, damaged, or you received the wrong item, email howdy@weirdplace.net right away with photos so we can make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way is to return the item you have. Once the return is accepted, place a new order for what you want.
Refunds
We will email you when we receive and inspect your return. If approved, we refund to your original payment method within 14 business days. Your bank or card may take extra time to post the refund.
If it has been more than 15 business days since approval, email howdy@weirdplace.net.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you have nominated, receive the last item of your order.
To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires. You can do this by initiating a return through your customer account at https://account.weirdplace.net. If you checked out using a phone number only, please use the return link in your SMS order confirmation instead.
After notifying us, you have 14 days to return the goods. We will issue a refund within 14 days of receiving the returned items or proof that you have sent them back, whichever is earlier.
We will refund the price of the goods and the cost of standard outbound shipping. We do not refund premium or express shipping upgrades, and the customer is responsible for any return shipping costs.
Exemptions: The right of withdrawal does not apply to digital products delivered immediately, perishable goods, or customized products.
Quick FAQ
Q: I missed the return window. Can you still help?
Email howdy@weirdplace.net. We will see what we can do, but we cannot promise acceptance outside the window.
Q: My package was marked delivered but I do not have it.
Check with neighbors and your local carrier first. If it does not turn up, email us and we will guide next steps.
Contact
Questions about returns or refunds: howdy@weirdplace.net